All our Branches across Delhi NCR
Get in Touch with Us
SEND US AN EMAIL
FREQUENTLY ASKED QUESTIONS
CONTACT US
Phone: +91-9873001696
Click to Call
Whatsapp: +91-9873001696
Click to WhatsApp
🏠 + 🚲Free In-Home Delivery for All Products in Delhi NCR.
📦Pan-India Third-Party Courier Shipping for Long-shelf-life products outside Delhi NCR.
FARM : The Way We Were, Gir Cow Farm, Green Beauty Farms, Behind Sector-135, Near Jaypee Wish Town, Noida, UP, 201301
Farm Location 📍 – Click Here
SHOP : A-8, Nizamuddin west, Annex Quarter, Delhi, Delhi-110013, India
Shop Location 📍 – Click Here
FACTORY : C-143, Hosiery Complex, Phase 2 Extn., Noida – 201305, UP, India
Factory Location 📍 – Click Here
Our Locations
All our Branches across Delhi NCR
VISIT OUR FARMS
IN NOIDA, INDIA
The Way We Were,
Gir Cow Farm,
Green Beauty Farms,
Behind Sector-135,
Near Jaypee Wish Town,
Noida, UP, 201301
VISIT OUR OFFICE
IN DELHI, INDIA
A-8, Nizamuddin West,
Annex Quarter, Delhi,
Delhi-110013, India
VISIT OUR FACTORY
IN NOIDA, INDIA
C-143, Hosiery Complex,
Phase-2 Extn.,
Noida – 201305,
Uttar Pradesh, India
VISIT OUR FARMS
IN NOIDA, INDIA
The Way We Were,
Gir Cow Farm,
Green Beauty Farms,
Behind Sector-135,
Near Jaypee Wish Town,
Noida, UP, 201301
VISIT OUR OFFICE
IN DELHI, INDIA
A-8, Nizamuddin West,
Annex Quarter, Delhi,
Delhi-110013, India
VISIT OUR FACTORY
IN NOIDA, INDIA
C-143, Hosiery Complex,
Phase-2 Extn.,
Noida – 201305,
Uttar Pradesh, India
FREQUENTLY ASKED QUESTIONS
You've got questions, we've got answers! Whether you're looking to book a farm visit, volunteer, make a payment, or just learn more about The Way We Were, our FAQ section is here to help. Let's dive in!
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CONTACT US FOR ANY QUESTIONS
Phone: +91-9873001696
Click to Call
Whatsapp: +91-9873001696
Click to WhatsApp
🏠 + 🚲Free In-Home Delivery for All Products in Delhi NCR.
📦Pan-India Third-Party Courier Shipping for Long-shelf-life products outside Delhi NCR.
FARM : The Way We Were, Gir Cow Farm, Green Beauty Farms, Behind Sector-135, Near Jaypee Wish Town, Noida, UP, 201301
Farm Location 📍 – Click Here
SHOP : A-8, Nizamuddin west, Annex Quarter, Delhi, Delhi-110013, India
Shop Location 📍 – Click Here
FACTORY : C-143, Hosiery Complex, Phase 2 Extn., Noida – 201305, UP, India
Factory Location 📍 – Click Here
FREQUENTLY ASKED QUESTIONS
Consectetur cras scelerisque dis nec mi vestibulum ullamcorper turpis enim natoque tempus a malesuada suspendisse iaculis adipiscing himenaeos tincidunt.Tellus pharetra dis nostra urna a scelerisque id parturient ullamcorper ullamcorper class ad consectetur tristique et.
Hendrerit mollis facilisi odio a montes scelerisque a scelerisque justo a praesent conubia aenean mi tempor.
A vel dui a conubia vestibulum class varius vel nunc a gravida ut maecenas quisque a proin condimentum sagittis class at faucibus primis parturient dolor scelerisque himenaeos.
A et ullamcorper vestibulum netus a mauris ac consectetur libero volutpat congue congue turpis a consectetur adipiscing sit.Suspendisse leo fringilla a congue tempus nisi conubia vestibulum a in posuere accumsan.
Sit rhoncus aptent dis scelerisque penatibus a dis tempor accumsan suspendisse mollis a et odio ullamcorper magnis ullamcorper cum ullamcorper duis nulla egestas massa.
Vitae amet nostra est leo dignissim justo sodales et ac a conubia bibendum duis ad justo suspendisse a a tellus cubilia vestibulum a dictumst a duis risus.Sociosqu curae consequat nisl litora a eros est consectetur nulla rhoncus a a id felis praesent.Tempus dui integer a cursus id fames parturient.
Scelerisque parturient sagittis nisi in aliquam dui scelerisque non consectetur aptent hac adipiscing ullamcorper pulvinar sit vestibulum purus facilisi hendrerit mus nisl massa ut parturient consectetur cum justo fames torquent.
Ac curae aliquet vivamus aptent duis congue urna venenatis ridiculus faucibus tincidunt a lorem rutrum nullam potenti adipiscing.Adipiscing.
Ut bibendum a adipiscing purus massa a facilisi congue parturient condimentum urna donec per adipiscing cursus nisl nam tristique parturient id.
Aliquam quam at et in ipsum at venenatis a eget dignissim aliquam tincidunt ultrices lacus ad consectetur imperdiet sem suspendisse ante a dapibus potenti.Eu parturient parturient magnis tempus molestie augue quam vulputate hac facilisis est nisl pretium a cursus.
Frequently Asked Questions (FAQs)
Products
We offer Raw Fresh Desi Cow Milk and it's derived dairy products like Curd, White Butter, Buttermilk, Paneer, Cultured Ghee also called Bilona Ghee, Cold-Pressed Cooking Oils and Carrier Oils, Whole Wheat and other Grain Flours, Honey, Rice, organic fresh vegetables and plenty of other farm fresh products filled with organic goodness. Check out our Online Store to see our whole list of Products.
We offer Fresh Curd, Fresh White Butter, Fresh Paneer, Fresh Buttermilk, and Pure Desi Cow Cultured or Bilona Ghee, all derived from Raw Fresh Desi Cow Milk.
Yes, all our dairy products are sourced from our Desi Cows that are fed nutrient rich organic fodder grown in-house. They are raised in an organic environment, and are not treated with any chemicals or antibiotics. We are also strictly against artificial insemination, so all our Gir Cows are allowed to graze freely on lush green pastures and free to mate openly.
Our Pure Desi Cow Cultured also called Vedic Bilona Ghee is made using traditional Bilona methods, ensuring it retains all its nutritional goodness. Bilona Method is the Curd route and purest form of Desi Cow Ghee. It is this Purest and most nutritious form of Desi Cow Ghee that is considered sacred and mostly talked about in our ancient scriptures.
No, we offer raw fresh Desi Cow Milk to preserve all its natural nutrients. It's sourced directly from our The Way We Were farms.
We offer Fresh Curd, Fresh White Butter, Fresh Paneer, Fresh Buttermilk, and Pure Desi Cow Cultured also called Bilona Ghee, all made from Fresh Organic Desi Cow Milk.
No, our Fresh White Butter is unsalted. It's pure, raw & 100% preservative-free.
Our Fresh Curd is made using natural cultures derived from our Desi Cow Milk itself.
We prioritize quality and freshness. All our dairy products are made from fresh Desi Cow Milk, ensuring you receive the best quality every time.
Our products come straight from our farm, ensuring freshness and authenticity. We practice sustainable farming and prioritize holistic health, setting us apart from mainstream consumerism.
We offer a range of cold-pressed cooking oils and carrier oils that are natural and free from any artificial additives. Our carefully crafted cold-pressing process retains more nutrients in the oil as they are not exposed to heat during extraction
No, all our oils are cold-pressed, meaning they are unrefined, natural and with maximum nutrient content. Our oils are self extracted from organically grown fresh plant or fruit parts. They are pure, undiluted and free from any chemicals or preservatives or harsh manufacturing processes.
Yes, our cold-pressed cooking oils are versatile and can be used for various culinary applications.
Yes, all our vegetables are organically grown without the use of chemical fertilizers or pesticides. They are all a result of our natural sustainable farming practices. We also have freely grazing cows on our farm which greatly enhances the soils nutrient value.
Our vegetables are harvested and made available for purchase on the same day to ensure maximum freshness.
We offer a wide range of seasonal organic vegetables that are fresh, natural, and free from any pesticides or chemicals.
Yes, you can purchase our organic vegetables during your visit to our farm. They are also available online with Free In-Home Delivery.
Farm Visit Bookings
You can easily book your farm visit through our "Book A Farm Visit" webpage. Simply click on the "Book Your Organic Farm Visit" button, and follow the prompts.
Our farm offers a variety of activities like feeding and playing with Desi Cows, sowing seeds, and more. We also offer an organic lunch made from fresh farm produce.
Yes, we offer Farm Long Stays for Volunteers. You can contribute and learn about sustainable farming during your stay. You can easily book your farm stay as a volunteer through our "Farm Long Stays for Volunteers" webpage. Simply click on the "Book Organic Farm Long Stay as Volunteer" button, and follow the prompts.
It's not compulsory. You can SMS us your date after completing your online booking or mention it in the 'additional information->order notes' during checkout.
If you have any special requests, let us know, and we'll do our best to accommodate you.
Shipping
We offer FREE in-home Delivery for all our products within Delhi NCR. For long-shelf-life products outside Delhi NCR, we provide chargeable Pan-India third-party Shipping.
🛵📦 Two Key Shipping Methods Available -
- 🏠🚴♂️Free Local In-Home Deliveries within Delhi NCR:
- Enjoy FREE in-home deliveries 🏠 across all product categories with a minimum order value (MOV) based on your location, determined automatically at checkout.
- Delivery schedules are fixed and run mainly between ⏰☀️ 6:30 a.m. and 2 p.m., 🌞 extending up to 🌅 6 p.m. in specific locations.
- 📆First delivery sets future ⏱️time slots, so expect timely deliveries once you've been slotted into our schedule. Be flexible and have a backup ready incase you're busy.
- 🌍📦Pan India Third-Party Courier Shipping Outside Delhi NCR:
- Opt for third-party courier shipping services 📬 like FedEx, Amazon, Bluedart, DTDC, Dhelivery, etc., for fast 🚀 and reliable delivery outside Delhi NCR at rates 💵 as low as Rs. 22/kg.
- ⚠️Note: Products labeled as 'Perishable' are not eligible for this shipping method.
🛒 Hassle-Free Checkout
Our website features an automated checkout process, making your shopping experience smooth and error-free.
Please refer to our Delivery Routes and Schedules page for more details.
Our delivery schedules are specific to regions and are not flexible due to the nature of the raw milk and dairy products we deliver. The first order will determine your future slots, which will be discussed with you. Deliveries usually start from 7 am to 2 pm and can extend till 6 pm for some customers in selected locations. The good news is we are always punctual once slotted. If time slotting is an issue, please discuss it with our senior management: Shikha (Logistics and Billing Manager)- 9873001696 or Abhinav (Marketing Head and Escalations)- 9990143060.
You can view the fixed delivery weekly schedules on our In-Home Delivery Schedules page to find out which days of the week we deliver to your particular area.
Urgent On-Demand Same-Day delivery is available only for select products and areas within Delhi NCR based on a certain higher Minimum Order Value. If you require an urgent same-day delivery then please get in touch. Please check our Delivery Routes & Schedules for more information.
You can find details about delivery routes and schedules on our Delivery Routes & Schedules page.
Yes, we do offer COD, but it's subject to certain conditions and available only for select areas.
Yes, the Free In-Home Deliveries based on Minimum Order Value (MOV) conditions, is only for customers within Delhi NCR. Since we do not accept orders below a certain MOV, this ensures deliveries within Delhi NCR are always 100% Free. MOV differs based on customer location in Delhi NCR. The MOV is calculated automatically at checkout. Please refer to our Delivery Routes and Schedules page for more details.
Live tracking Shipments is available only for orders outside of Delhi NCR. For such orders we provide third party courier shipping. Once your order is dispatched, you'll receive a tracking number to monitor its progress. You can also use the tracking button link in your account dashboard under orders tab. Additionally, you'll be kept updated on WhatsApp about your shipments Live Tracking events. This process is automated after you place an order on our website.
Unfortunately, once an order is placed, the delivery address cannot be changed. Please double-check your details before finalizing your order.
Do not miss your delivery or else the Raw Desi Cow Milk will get spoilt. Since our drivers cater to many orders at once so it will be difficult for them to wait for long, or make repeated calls to locate you on the delivery site. Please be flexible and always have a backup to receive the products if you're too busy. If you miss your in-home delivery, you may or may not be be charged for it as the case may be.
My Account Details
The 'Account Details' section holds your basic personal information like name, email, and password. You can update these details at any time. You can also reset your password here if you remember it. if you dont remember your password then just logout and try to login again and click the forgot my password link and continue to reset as per instructions.
Any available coupons can be found in the 'Coupons' sections in Your Account Dashboard, and you can apply them at checkout for discounts.
You can track all your past orders under the 'Order History' tab in your Account Dashboard.
The 'Order Status' feature allows you to know the current stage of your order, from processing, to delivery, to completed.
You can see the Order Status of a particular order in your order details from your Account Dashboard.
All invoices related to your purchases can be found in the particular order section from your Account Dashboard.
'Pre-Orders' will show you the items you have ordered in advance and their estimated delivery dates. Preorders can be found on your Account Dashboard.
Items that you want but haven't bought yet can be saved in the 'Wishlist' for future reference. Your Wishlist can found on your Account Dashboard.
You can track the status of your shipped items in this section. Only third party shipping orders that are have the delivery address outside Delhi NCR are eligible for this feature. Your can find your track button on the relevant order details page on your Account Dashboard.
The relevant Order details page on your account dashboard will show all your refund transactions that have been approved. From here you can also request for a full or partial refund of the newly created order. You must send a refund request from here within two days after receiving shipment.
You can add funds to your wallet for easy and fast checkouts. This is the personal 'The Way We Were' online wallet.
Your My Account -> page will show your Order History, Order Statuses, Pre-order History and Status, Payments and Refund details, Live Tracking of your order in transit, Wallet Amount and Wallet History, Account Details, Coupons used or available to you, Your Wishlists, etc…
Transactions & Payments
We also accept Cash on Delivery only for certain locations only inside Delhi NCR region. Your COD eligibility will be auto assessed at checkout. COD is not eligible for regions outside of Delhi NCR. For COD you can pay by Cash or also opt to pay by PAYTM & Google Pay which are the only two online wallets we currently support for COD payments. There is this link too if you want to pay by credit card, internet banking & many other payments. But just be sure not to delay the payments as raw milk can get spoilt due to casual payment delays. If for some reason there is a delay then you can always pay later :))
Go to our "Make A Payment" page and click on the payment button. You can mention the purpose of your payment such as "Settling last month's statement" or "Payment for order number '123456'."
Yes, we have a Video Gallery webpage. For a full range of our videos, you can visit our YouTube channel here. You can also join us on Facebook and Instagram.
Refund / Returns / Replacements / Cancellations / Additions
Refund / Returns / Replacement requests for orders placed on this website should be requested from within the website itself. You can do this inside your My Accounts page by going to -> Orders & opening the particular Order and clicking on the button which says "request for full or partial refund". Please also mention reason for refund requests. A maximum of 2 days is given from order delivery date post which your refund request may be denied. So please request the refund within this 2 day period. Incase you have genuine reason we will still here you out and refund accordingly. Please always mention reason for Refund/Replacement/Return and try to provide images if any as proof to support your claim.
Order Additions/Cancelations of existing orders will need to done before delivery boy is dispatched for delivery. Shipped orders cannot be added to or cancelled.
You can read more about our Refund Policy here on thr "Refund Policy" page. We Usually we got you covered but its still wise to read our policy.